Letter · Support

Support

Write to hello@useletter.app. A person reads it, usually within a day. Please do not attach the letter itself; the explanation and a description of the problem are enough.

Common questions

The explanation is in the wrong language.

Open Settings in the app and change “Explain letters in”. The next letter follows it; already saved letters keep the language they were explained in.

The letter could not be read.

Lay the letter flat in good light, fill the frame, and hold the phone parallel to the page. Letters with very small print read better page by page.

The deadline looks wrong.

Letter works out deadlines from the rules of the country and the dates in the letter, and explains how it got there under the deadline. When a letter matters, check the date with the sender. If you think it is a mistake, send us the explanation (not the letter) and we will look.

How are my letters stored?

Only on your phone. The photo is sent once to be read and is not kept on our server. See the privacy policy for the details.

Is this legal advice?

No. Letter explains what a letter says and what the usual next steps are. For anything with real consequences the explanation points you to the official body or a professional.